Pensions Alliance Limited Job Recruitment 2022 – This is to inform the general public that Pensions Alliance Limited is currently recruiting suitably qualified candidates to fill the vacant job positions in their company. Interested candidates should kindly follow the job application guidelines below.
Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.
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We are recruiting to fill the position below:
Job Title: Customer Service Representative
Locations: Asaba – Anambra, Delta, Edo and Rivers
Employment type: Full-time or part-time
Work hours: 20 to 40 hours per week.
Job Description
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.
Job Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our services inside and out so that you can answer clients’ questions correctly.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Candidates must possess a minimum of a Bachelor’s Degree/OND/ HND in any field of Discipline.
- 1+ year of Customer Service experience in a reputable organization
- Ability to stay calm when customers are stressed or upset.
- Ability to make use of Microsoft Office.
- Experience working with customer support.
Salary
N75,000 – N100,000 / Month.
How to Apply
Interested and qualified candidates should forward their CV to: hroakpensions@gmail.com using the Job Title and their present location as the subject of the mail e.g “Customer Service Representative – Asaba”.
Application Closing Date
20th March, 2022.
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