Ekesons Transport Recruitment 2022 for a Call Centre / Customer Experience Officer – Ekesons Transport is currently recruiting candidates suitable for the position of a Call Centre/ Customer Experience Officer. Interested and qualified candidates should kindly follow the guidelines listed below to apply.
Ekesons Bros Nigeria Limited – We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travellers who would otherwise use air service. The operations within and outside Nigeria are carried out in ultra-modern terminals, with comfortable lounges in various cities of Nigeria. Lagos, Abuja, Aba, Owerri, Port-Harcourt, Enugu, Onitsha, Umuahia, Jos, Kano, Kaduna, Accra (Ghana), etc.
We are recruiting to fill the position below:
Job Title: Call Center / Customer Experience Officer
Location: Lagos
Description
- In order to maintain leadership position within the top 3 we are changing our customer experience culture in order to give our esteemed customers a unique world class customer service experience. We now require the services of an innovative and smart Call Center / Customer Experience Officer.
Requirements and Qualifications
- The ideal candidate must have a minimum of a Bachelor’s Degree or HND qualification in Business Administration, Management, Mass communication or related field
- Ability to handle multiple and frequent calls.
- Ability to relate with irate customers on the phone and in person.
- Generate initiatives that would increase customers experience with our transport brand.
- Design a sustainable customer service retinue.
- Professional Certification in Customer Relationship Management will be an added advantage.
- Provide evidence of 2/3 years cognate experience in similar role
- Work proficiently on a customer-centric strategy that encompasses all our service offerings
- Design and create wordings, artworks, video presentations, animation that could sell the company’s services in an acceptable manner.
- Ability to interact and relate with customers in a professional manner in our call/customer experience center.
Salary
Attractive and commensurate with experience and value offering
How to Apply
interested and qualified candidates should send their CV to: recruitment7010@gmail.com using the Job Title as the subject of the email.
Application Deadline 11th September, 2022.
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