Wakanow Recruitment 2023 – Apply Here

Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the following positions below:

1.) Group Head, Human Resources

Job Location: Lagos
Job Schedule: Full time

Job Objective

  • Responsible for the planning, organizing, directing, supervising, managing and evaluating the Wakanow’s Human Resources programs, functions and activities.

Responsibilities
Strategic HR Management:

  • Develop and implement HR management strategies to support the attainment of corporate goals, including the management of budgets and resources
  • Ensure values and culture are clearly defined, communicated and embedded within Wakanow; and drive the implementation of such through the execution of a performance based reward and consequence management system.
  • Develop and implement strategies for identifying and managing talent, organizational design and workforce planning; and provide input and support for staffing decisions.
  • Develop employee wellness initiatives and strategies.
  • Develop employee career development and succession plan.
  • Provide professional advice and guidance on people management practices, towards optimizing workforce performance.
  • Track and monitor HR metrics in line with HR strategy; deploy appropriate interventions where necessary.
  • Review group wide HR Policies and Procedures (involving recruitment, training, performance management and career development

HR & Admin Management:

  • Develop group administrative direction, implement budgets and business targets in the organization
  • Prepare and manage HR budget
  • Review group wide HR Policies and Procedures (involving recruitment, training, performance management and career development
  • Implement comprehensive company policies and procedures supported by active monitoring and compliance management systems
  • Ensure accountability of management in carrying out roles and responsibilities in the performance management system.
  • Provide feedback to management on employee engagement, and provide clear links to organizational performance.
  • Lead and ensure effective and efficient delivery of HR services to employees and management
  • Manage shared services infrastructure to foster group integration, standardization and institutionalization
  • Implement best fit practices driven by technology
  • Oversee the maintenance of all staff records to ensure the accuracy and confidentiality.
  • Oversee general office administration; develop and implement supporting systems and processes to enhance business operations.

Requirements

  • At least ten (10) years of human resource management experience is required.
  • SPHRI/ GPHR or SHRM-SCP highly preferred.
  • Strategic Planning and Management
  • Managerial and Leadership skills
  • Policy Development and Change Management Skills
  • DEI Expert.

Click here to apply online

2.) User Experience Manager

Job Location: Lagos

Job Objective

  • A User Experience (UX) Manager is a professional responsible for overseeing and enhancing the overall experience that users have when interacting with a product, service, or digital platform.
  • The role of a UX Manager involves a combination of design, research, strategy, and leadership to create user-centered and intuitive experiences that meet the needs and expectations of the target audience.

Responsibilities

  • Lead the design process, ensuring that user needs, goals, and behaviors are thoroughly understood and integrated into the development of products, applications, or digital platforms.
  • Conduct or oversee user research activities, including usability testing, user interviews, surveys, and competitive analysis. Translate research findings into actionable insights to inform design decisions.
  • Create and optimize the information architecture and interaction design of digital products, ensuring seamless navigation and intuitive user flows.
  • Develop prototypes, wireframes, and mockups to visualize and communicate design concepts. Iterate on designs based on user feedback and testing results.
  • Ensure that designs meet high standards of usability and accessibility, adhering to relevant guidelines and best practices (e.g., WCAG for web accessibility).
  • Collaborate closely with product managers, developers, marketing teams, and other stakeholders to ensure alignment and successful project outcomes.
  • Develop and implement a comprehensive UX strategy that aligns with business objectives, user needs, and market trends. Collaborate with cross-functional teams to define project goals and requirements.
  • Manage a team of UX designers, researchers, and other specialists. Provide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment.
  • While the focus is on UX, a UX Manager may also be involved in UI design, overseeing the creation of visually appealing and consistent interfaces.
  • Stay updated on industry trends, emerging technologies, and design methodologies. Continuously seek opportunities to enhance and evolve the organization’s UX processes.

Requirements

  • Bachelor’s or Master’s Degree in a relevant field such as Human-Computer Interaction, Interaction Design, User Experience, or a related discipline.
  • Proven experience in UX design, user research, and team management.
  • Analytical mindset with the ability to interpret user data and insights to drive design decisions.
  • Knowledge of usability and accessibility standards and guidelines.
  • Leadership skills to motivate and guide a team of designers and researchers.
  • Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, InVision, etc.
  • Strong understanding of user-centered design principles and methodologies.
  • Excellent communication and collaboration skills to work effectively across teams and departments.
  • Problem-solving skills and a proactive approach to addressing design challenges

Salary
Competitive

Click here to apply online

3.) Sales Account Manager

Job Location: Port Harcourt, Rivers
Job Type: Full Time

Job Description

  • Presenting products and service offerings to the market
  • Establishing new business leads
  • Attends trade exhibitions, conferences and meetings to broker deals and close sales
  • Coordinate other small operators in the market to drive sales volume
  • Works to achieve monthly or annual targets working with affiliates, corporate, direct consumers and several market segments.
  • Stay current with trends and competitors to identify improvements or recommend new products
  • Collect and analyze information and prepare data and sales reports
  • Build and maintain professional networks
  • Meet with potential clients to determine their needs
  • Grow B2B and B2C businesses across all platforms
  • Works with Marketing department on sales activation.
  • Research and recommend prospects for new business opportunities
  • Research and analyze sales options
  • Build and maintain relationships with clients and prospects
  • Organize forums to build B2B network for sales and revenue drive as well as product with service knowledge.

Requirements

  • Customer facing experience
  • Experience in negotiating contracts.
  • PC literate with knowledge of Word/PowerPoint/Excel.
  • Influencing skills in order to deal with internal and external customers.
  • Experience in Airline Sales and Marketing.
  • Good understanding of reservations systems and interpretation of available data.
  • Able to spot and interpret market trends.
  • Command of English language.

Click here to apply online

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