Job Title: Team Member, Enterprise Application Support
Location: Lagos, Nigeria
Objectives
- To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
- To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service availability and zero data loss in the event of disaster events.
- To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.
Responsibilities
Documentation of Enterprise architecture baseline:
- Ensure proper documentation of Enterprise Application support process / procedures and Configuration items.
- Ensure up-to-date procedures for both end-users and operators of these systems.
Process optimization:
- Ensure timely understanding of any new software integration into company systems.
- Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
- Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7×365
Project Delivery Effectiveness:
- Managing assigned projects and program components to deliver services in accordance with established objectives.
- Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.
Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:
- Take necessary and prompt corrective actions to ensure the achievement of set objectives.
Issue Closure within TAT:
- Ensure that support Issue raised by the business are resolved within the agreed TAT.
- Ensure mitigation against future occurences
Adhoc Duties:
- Render periodic report for management descision making.
- Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.
Key Performance Indications
Financial:
- IT Operations cost management
- Customer Satisfaction
- Operational downtime associated with Payment System Application Support
- IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure
Internal Process:
Employee Experience:
- Employee satisfaction level
- Career development
Job Requirements
Education:
- First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
- Post graduate degree, MBA and / or technical certifications will be an advantage.
Experience:
- 2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc)
Key Competency Requirements:
- Applications support (ASUP L2)
- IT Operations (ITOP L2)
- Problem management (PBMG L3)
- Information security (SCTY L3)
- Service level management (SLMO L2)
- Configuration management (CFMG L3)
- Change management (CHMG L3)
- Release and deployment (RELM L3)
Remuneration and Benefits
- Negotiable and competitively structured in line with the industry pay standards.
Interested and qualified candidates should:
Click here to apply
Job Title: Team Member, Data Warehouse
Location: Lagos, Nigeria
Objectives
- Responsible for instituting and enforcing standard procedures as regards to Data quality and accuracy of reporting system
- Leading initiatives that relate to ensuring Master Data Management is in place across all Integration systems thereby increasing data reliability.
Responsibilities
Business Requirements:
- Effective liaison with requesting units / business users in gathering requirements and conducting related analysis in order to achieve optimal results Build a trust relationship with the Business Unit staff (executive to junior official).
- Implementation of strict compliance within the Data warehouse
- Serve as business interface with support team on data / validation issues
- Liaise with technology on any extraction bottlenecks, ensure that measures are in place to maintain a clean data warehouse with highly reduced unclean data.
- Detailed Business Requirement for Business Reporting, which results in frequent change requests to meet business demands.
Data Warehouse Review:
- Data profiling
- Data discovery
- Information chain analysis and management
- Root cause analysis
- Ensure data and mapping quality
Execution and Support:
- Propose and effect the execution of improvement initiatives to the bank’s BI/Data warehouse environment.
- Work with Data warehouse team in supporting/maintaining performance management driven dashboards E.g Performance Scorecard, ATM Profitability, Deposit Volume, E-product Enrolment, etc.
- Liaise with users on regular basis with a view to providing a proactive approach to problem resolution.
Process Improvement:
- Contribute to the improvement of the BI/MIS platforms or processes via innovative ideas, strategies and related initiatives.
- Alignment and Perform other duties as may be assigned by Head IT Enterprise Applications
- Data quality assurance measures across the industry.
- Integration of other enterprise data system for rapid and efficient dissemination of financial information and data analytics bank-wide.
Data Management Repository:
- Maintain inventory of data content (structure, level of detail and amount of history).
- Periodically review all data content in the BI environment to identify opportunities for improvement of problem avoidance.
- Co-ordination of a metadata solution of incompatibility between the warehousing environment and other systems.
Job Requirements
Education:
- First degree in any relevant field of study.
- Post graduate degree or a professional qualification will be an advantage.
Experience:
- Minimum of 5 years experience of which 2 years must have been spent in a similar role in Data Warehouse & Data Quality.
Key Competency Requirements
Knowledge:
- Extensive knowledge of the bank’s policies and products
- Microsoft Excel
- Excellent interpretation of business needs into operational requirements.
- Advanced knowledge of business intelligence tools.
- Good Understanding of analytical trends and solutions in use in Nigerian Banking Industry.
Skill/Competencies:
- Proven passion for the data quality discipline
- Good interpersonal skills
- Extremely meticulous in approach to work
- Outstanding attention to detail
- Proven ability to meet established deadlines
- A strong drive for results
- Detail oriented with strong organizational skills
- Strong character, Team Player, Flexibility
- Ability to function in a high volume setting with tight deadlines
- Ability to work calmly under pressure
Remuneration and Benefits
Negotiable and competitively structured in line with the industry pay standards.
How to Apply for UBA Recruitment
Interested and qualified candidates should:
Click here to apply
Job Title: Finacle Support Officer
Location: Lagos, Nigeria
Objective
- To Provide 24X7X365 access to Finacle application to UBA NIGERIA.
Responsibilities
- Ensuring smooth running and availability of Finacle 24 x 7 for UBA Nigeria.
- Finacle Application Support 2nd level support and beyond in UBA Nigeria
- Batch Job set up and review in UBA Nigeria.
- Ensure that ALL Finacle and csis services are up and running on 24 x 7 basis in UBA Nigeria.
- General Finacle parameter review and set up/modification
- Scheme parameter set up, review and modification
- Liaise with consultant on EOD/Processing issues
- Business Office Sol creation on Fiancle and set-up
- Set up, review and modification of Automated Charges
Key Performance Indicators:
- 24X7X365 access to Finacle application to UBA Nigeria.
- Turnaround time in line with SLA on Finacle Support in UBA Nigeria
Job Requirements
Education:
- BSc and other relevant professional qualifications.
Experience:
- Minimum of 2 years cognate Banking experience.
Key Competency Requirements
Knowledge:
- Good knowledge of Banking
- Finacle Administration
- Knowledge of SQL
- Knowledge of Bank policy and best practices
Skill/Competencies:
- UNIX skills
- Reporting skills
- Interpersonal skills
How to Apply
Interested and qualified candidates should:
Click here to apply
Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
- They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
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