Stanbic IBTC Bank Job Recruitment Program 2022/2023 – Stanbic IBTC Bank is recruiting suitable candidates to fill the vacant positions in their organization. Interested candidates should kindly follow the descriptions below to apply.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
Job Title: Business Banker, Enterprise Direct (Nationwide)
Job ID: 63844
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Description
- To manage, optimize value and drive profitability from a portfolio of Enterprise Direct customers.
Key Roles
- Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers which includes acquiring and opening new business accounts (walking customers and customers pro-actively approached in the local market area) and Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations):
- Sales and financial targets as per KRA scorecard
- Liability Generation
- Profitability.
- Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance, Electronic Banking, Trade, Global Markets, etc:
- Contribution Growth (i.e. increase in customer profitability).
- Mining the ecosystems.
- Mine existing customer data to identify expansion and/or additional business opportunities Contribution Growth (i.e. increase in customer profitability.
- Identify opportunities to migrate top-end customers to Commercial Banking:
- Collaboration
- Customer retention.
- Providing a central (information/ query handling) service point for a portfolio of Enterprise Direct customers.
- Increased Customer satisfaction index:
- Ensure KYC documentation, regulatory compliance and control is adhered to:
- Compliant accounts
- Nil audit exceptions.
- Ensure KYC documentation, regulatory compliance and control is adhered to:
Minimum Qualifications
- Candidates must possess a Bachelor’s Degree in Finance, Accounting or General Social Science Degree
- Professional Qualification: CIBN, ACA/ICAN, ACCA, ICEN, RIMAN will be an added advantage
- 3 – 4 years of cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
- 1 – 2 Years in developing products tailored to customers’ needs.
Job Title: Head, Technology Shared Service
Job ID: 63794
Location: Lagos Island – Lagos
Work Arrangement: Fully Office Based
Job Description
- The primary objective of Technology Shared Service is to provide the disciplines that ensure the collective effort and output of the Technology organization translates solely to sustainable high-quality Technology services that help to achieve the Stanbic IBTC Bank’s business objectives
Key Roles
- Drive the formulation and delivery of Technology Strategies ensuring continuous alignment with the Stanbic IBTC Nigeria’s business strategies
- Lead Business Management function in support of the Head, Technology & Operations of Stanbic IBTC Nigeria
- Oversee reports and presentations on Technology performance
- Oversee Technology Business Control team
- Identify, report and resolve financial risks and issues
- Manage manpower resources for the Technology Department of Stanbic IBTC Nigeria in collaboration with People and Culture
- Oversee Production Assurance and Customer Care team responsible for Service Operations, Service Transition and Service Design
- Benchmark service levels against other banks with a view to improving our services
Minimum Qualifications
- Candidates must possess a Bachelor’s Degree
- Technology Infrastructure Library (ITIL)/IT Service Management qualification
- Project Management Certification
- Minimum of 10 years post qualification experience in Technology Service Management
- Minimum of 5 years’ experience in the implementation of ITIL Processes (Incident, Problem, Change, Release, Service Asset & Configuration Management, Availability, Capacity and Financial Management processes
- Minimum of 5 years’ experience in project delivery
Job Title: Equities Broker
Job ID: 63686
Location: Lagos Island – Lagos
Work Arrangement: Fully Office Based
Job Descriptions
- To execute transactions on behalf of Retail and HNI Clients and ensure that the HNI clients are updated on the transactions via their RMs
- To provide regular market updates to clients
- To stay abreast of market happenings and provide market analysis to both internal and external clients
Key Roles
- Execution of clients mandate as stated on the jobbing book, ensure that at least 90% of all attainable mandates are executed on each trading day at 95% error free rate.
- Call/Liaise with local brokers daily to get flows/transactions
- Providing periodic updates to assigned clients/HNI on market performance in order to be in their faces and get flows from them.
- Provide timely and efficient feedback to customer enquiries through customer service unit.
- Participate in the filling and listing of offers, bonds and rights
- Execution of Inter-member requests for clients (Inward and Outward)
- Liaising with the regulators on enquiries from clients and to ensure that issues pertaining to the Company are promptly and timely resolved.
- Ensure trade confirmations are sent out on or before 3p.m on each trade date.
Minimum Qualifications
- Candidates must possess a Bachelor’s Degree in Finance Related courses; ACIS, ACA added advantage
- Most have been inducted as an Authorized Dealing Clerk
- Minimum of 2 years post NYSC Experience with relevant experience
- A good knowledge of the financial market, NSE and SEC rule
Job Title: Business Development Officer (South East)
Job ID: 63498
Location: Enugu
Job Type: Full-Time Regular
Career Area: Client Solutions
Job Descriptions
- To grow and develop insurance income for SIIBL and deliver profitable revenue streams from within and outside of the Stanbic IBTC Group.
- Ensure effective cross sell of insurance products and services across all major product lines.
- Execution of the regional sales strategy to achieve all revenue goals and targets through engagement with both external and internal stakeholders.
- Expansion of the Stanbic IBTC Group business through identification of revenue opportunities and harnessing of this revenue streams.
- Effective management and supervision of regional sales agent’s network.
Key Roles
- Achieve assigned monthly Insurance brokerage commission target
- Achieve assigned monthly/yearly insurance policy target
- Achieve assigned new customer acquisition for both personal and business lines
- Identify, initiate and convert leads for SIIBL
- Grow SIIBL wallet share of customer’s insurance portfolio by harnessing and upselling insurance products.
- Provide advice to corporate clients on managing and transferring risk using insurance solutions
- Ensure timely engagement and follow up of customer’s insurance renewal of all Insurance portfolios or arrangements.
- Maximize the insurance revenue opportunities in conjunction with the various business segments in Wealth and the Bank
- Ensure penetration into Customers own insurance arrangements by harvesting the Banks client base in CIB, PBB and Wealth thereby reducing leakage of potential revenue.
- Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company.
- Make physical / telephone calls / e-mails to clients for customer interactions
- Organize and facilitate Interactive sessions
- Effectively communicate and follow through, with client requests to Underwriting, claims and support units
- Ensure prompt provision of KYC documents to avoid delays in providing insurance cover to clients and refund of premiums received.
- Consistently identify value to our customers by leveraging the various resources within the group
- Grow SIIBL’s share of mind among clients/ organizations in assigned institutions
- Proffer possible strategies/ways to improve sales and relating to customers.
- Identify key insurance opportunities outside of the borrowing customers of Stanbic IBTC Bank and appropriately position SIIBL to capture the business and revenue streams
- Grow the SIIBL business within the region through regular engagement with prospective clients within and outside of the Group.
- Views day-to-day decisions, relationships and operations in terms of the bigger picture, keeping the overall/long term strategic objectives of SIIBL and the Group in general in mind
- Have a good understanding of both traditional and non-traditional competitors, their drivers, products, strengths, vulnerabilities, market share/client base and the impact that these factors have on the Bank’s value proposition to the client base
- Support insurance sales in the network through awareness, training and a “helpdesk” function for relationship officers and sales consultants in the various business segments
- Embark on key joint calls with other business units within the region where required
- On-board, train and supervise sales agents to deliver on monthly premium targets.
- Ensure adherence to set turnaround times with respect to customer relationship management processes.
- Ensure accurate recording of both insurance direct sale and cross sell revenue and sales per product or service.
- Ensure all policies and products are competitive and remain competitive by conducting ongoing market and competitive analysis.
- Provide excellent service to existing policy holders and ensure clients are notified before insurance policies expire
- Ensure all insurance policies provide cover that is relevant and in line with good local market standard
- All customers on boarded must meet minimum KYC in line with the AML CFT policy and company PEP guidelines.
- All information shared with the customer and instruction received from customers must be captured via Call Memos or Call logs. Meeting notes must be shared with customers and filed accordingly
- Adherence to the SIIBL Business Development Department Manual and all employee group policies.
- Completion of all People fluent training and agreed personal development plan
- Adherence to the scheduled Leave Plan
- Maintain Zero tolerance for regulatory breaches
- Minimize reputational risk exposure.
- Maintain zero tolerance for repeat GIA or internal control findings.
- Prompt reconciliation of income/premium and avoidance of all internal breaches
- Minimize Ops losses and ensure it does not exceed the 0.5% benchmark.
- Operate within the NAICOM guidelines and framework so as to avoid sanctions or infractions to the Company
- Educate and enlighten clients employers about the dynamics of the Insurance industry
- Continuously monitor market trends in the insurance industry, including the regulatory and legal framework, with a view to assessing the possible impact on the insurance brokerage
- Ensure adherence to code of ethics and all other related guidelines
- Ensure smooth internal & external stakeholder management
Minimum Qualifications
- Candidates must possess a Bachelor’s Degree in any field of study
- 5-7 years sales experience with exposure in business development, sales and relationship management
- Minimum of five years’ experience in sale of financial products and services in a Financial Institution.
Job Title: Private Client Service Executive
Job ID: 63496
Location: Abuja
Job Type: Full-Time Regular
Career Area: Consumer & High Net Worth
Job Descriptions
- The role involves bringing bespoke services to our Private Clients across our various regional offices in our quest to earn their loyalty as High Net worth individuals and VIPs of the Brand. The PCS officer is also expected to spot/identify opportunities and generate new business(s) for the group at large.
- Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.
Key Roles
- Build strong relationships with new, existing and potential PCS client base by being proactive and understanding “what keeps clients awake at night.
- Ensure understanding of client’s other requirements outside of Pension and connect inherent opportunity to a Product-House within the group.
- Collation of all information on these clients e.g. DOB of all nuclear family members, wedding anniversary, preferred leisure activities, hometown, religion, etc. all other information that are considered relevant.
- Deliver exceptional levels of service to clients – high performance service culture
- Ownership of clients issues and keeping clients informed
- Treating clients with respect and empathy
- Attend to all client requirements in a timely manner.
- Build a strong internal and external network of contacts to assist in providing client servic
- Carry out physical visits to new and existing PCS clients within the region at least once a quarter.
- Carry out functions as a wealth advisor, looking for opportunities within the group.
- Ensure adherence to all group standards / policies
- In the event that clients are unavailable for a physical visit, place and log telephone call interactions.
- Ensure that procedures laid down in the Group reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held
- Ensures proper record keeping.
- Ensure direct calls and visits by a member of SIPML Exco annually to clients with a yet-to-be-determined AUM.
- Prepare call memos within 48 Hours of client visits highlighting the salient discussions held and decisions reached. This must also include an action plan detailing the next steps to be taken.
- Ensure priority treatment on processing of Benefit application and payment
- Benefit application and payment
- Ensure daily activities are captured and forwarded weekly for onward collation
- Weekly check of RSA and RSA retiree Fund to unearth clients as they fall within the HNI/VIP metric.
- Build strong relationships with existing client base by engaging in activities that are important to client.
- Ensure that clients are kept abreast of the happenings in the Macro and Global Economies to enable them make informed investment decisions.
- Organization of special events for PCS clients in the region
- Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
- Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels
Minimum Qualifications
- Candidates must possess a minimum of a Bachelor’s Degree
- Relevant Post-graduate business qualification is an added advantage
- Up to 5-7 years post NYSC experience; Expertise in customer centricity
Job Title: Private Client Service Executive
Job ID: 63495
Location: Port Harcourt, Rivers
Job Type: Full-Time Regular
Career Area: Consumer & High Net Worth
Job Descriptions
- The role involves bringing bespoke services to our Private Clients across our various regional offices in our quest to earn their loyalty as High Net worth individuals and VIPs of the Brand. The PCS officer is also expected to spot/identify opportunities and generate new business(s) for the group at large.
- Work closely with regional Coordinator who will be responsible for ensuring that all regulatory visitors to the region are well attended to and acting as the company’s representative where a single individual is required to act on behalf of the region as a whole.
Key Roles
- Build strong relationships with new, existing and potential PCS client base by being proactive and understanding “what keeps clients awake at night.
- Ensure understanding of client’s other requirements outside of Pension and connect inherent opportunity to a Product-House within the group.
- Collation of all information on these clients e.g. DOB of all nuclear family members, wedding anniversary, preferred leisure activities, hometown, religion, etc. all other information that are considered relevant.
- Deliver exceptional levels of service to clients – high performance service culture
- Ownership of clients issues and keeping clients informed
- Treating clients with respect and empathy
- Attend to all client requirements in a timely manner.
- Build a strong internal and external network of contacts to assist in providing client service
- Carry out physical visits to new and existing PCS clients within the region at least once a quarter.
- Carry out functions as a wealth advisor, looking for opportunities within the group.
- Ensure adherence to all group standards / policies
- In the event that clients are unavailable for a physical visit, place and log telephone call interactions.
- Ensure that procedures laid down in the Group reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held
- Ensures proper record keeping.
- Ensure direct calls and visits by a member of SIPML Exco annually to clients with a yet-to-be-determined AUM.
- Prepare call memos within 48 Hours of client visits highlighting the salient discussions held and decisions reached. This must also include an action plan detailing the next steps to be taken.
- Ensure priority treatment on processing of Benefit application and payment
- Benefit application and payment
- Ensure daily activities are captured and forwarded weekly for onward collation
- Weekly check of RSA and RSA retiree Fund to unearth clients as they fall within the HNI/VIP metric.
- Build strong relationships with existing client base by engaging in activities that are important to client.
- Ensure that clients are kept abreast of the happenings in the Macro and Global Economies to enable them make informed investment decisions.
- Organization of special events for PCS clients in the region
- Ensure implementation of loyalty initiatives and distribution year end gifts to all PCS clients within the region
- Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels
Minimum Qualifications
- Candidates must possess a minimum of a Bachelor’s Degree
- Relevant Post-graduate business qualification is an added advantage
- Up to 5-7 years post NYSC experience; Expertise in customer centricity
Job Title: Manager, Digital Lending
Job ID: 62856
Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Descriptions
- Creates new products to meet customer / client needs; Creates new services, products or solutions to serve customers in better ways.
- Scans the external environment to identify customer needs and designs new products or solutions to meet such needs.
Key Roles
- Product conceptualization, definition, planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements.
- Designs new solutions/ Defining the product vision, and working closely with Information Technology, Marketing, Branch network and support functions to ensure revenue and customer satisfaction goals are met.
- Measure impact of all loan products delivered and back it up with appropriate data. Constantly iterating (experimenting) on product offerings based on feedback & data.
- Ensure that the suite of digital lending products (portfolio) is profitable with NPL ratios within the stipulated risk management framework and limits of the bank
- Drive stakeholder engagement and influence management decisions, in regards to loan products, offerings and sales strategy.
- Be the expert for a complete product solutions space by thoroughly knowing the product functionality, constraints, business process, value, customer profile and industry domain (across core processes), how it’s used, and where it meets or fails to meet customer needs, helps teams solve problems through problem domain expertise.
- Strategize and think about product ideas that will delight customers.
- Track interesting trends on emerging product offerings that are relevant to business.
- Drive scale and growth of Digital Lending Products meeting and exceeding assigned goals.
- Manage all the aspects of product lifecycle, including strategy, conceptualization, user research, feature requirements definition, user interface, prototyping, portfolio analysis, feedback, rollout and enhancements.
- Creating Status Reports for Delivery to Business and Executives
- Ensure compliance to all standards and applicable controls with zero audit exceptions.
- Compliance to Governance, process and function.
- Facilitate partners and Vendors engagement for project delivery
- Prioritization and effective time management.
- Provides references for users by writing and maintaining user documentation; providing help desk support and training users.
- Prepares technical reports by collecting, analyzing, and summarizing information and trends.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
Minimum Qualifications
- Candidates must possess a Bachelor’s Degree in Sciences, Applied Sciences, Engineering, Finance, Economics or any other related field of study (minimum 2.2)
- Possess 3 – 4 years’ relevant experience and strong analytical skills and reporting, product documentation, data interpretation and management, data integrity and product design or development. String communication and presentation skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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