Spectrum Microfinance Bank Job Recruitment 2021- This is to inform the general public that Spectrum Microfinance Bank is recruiting suitably qualified candidates to fill the vacant job positions in their company.
Spectrum Microfinance Bank is a customer centric retail financial institution driven by technology; licensed by the Central Bank of Nigeria (CBN) to support economic growth and development through microfinancing. Spectrum Microfinance Bank offers savings, loan and investment opportunities to a wide range of customers with the aim of creating self sufficient individuals and sustainable businesses. Our satisfaction is derived from the transformation of every community we represent.
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We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Ikotun, Lagos
Employment Type: Contract
- Provide splendid customer service to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with within the process of discharging duties
- Inform and suggest new banking products to customers
- Ensure all uploaded documents for account opening are reviewed and submitted to the HOP for approval. Where there is a waiver for outstanding documents, the customer service officer is to take note and record it in an excel format.
- Ensure all the issues that arise during the account opening are resolved before the close of business.
- Ensure all the complaints are registered and the report gets to the HOP desk daily, weekly and monthly.
- Ensure all the acknowledgement copies of investment are uploaded on the CBA for record purposes.
- Execute all other jobs as assigned by the team lead, head of operations and management.
- Ensure compliance with policy and operational manual bank.
- Provide information to customers on their account status and account balances
- Open new bank accounts according to laid down rules and guidelines
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
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- Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
- Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
- Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Ensure that customers’ confidential information is properly protected and only used for official purposes
- Channel complex customer complaints and challenges to the right quarters for effective resolution
- Interested candidates should possess an OND / NCE qualification
- 1 – 4 years of relevant work experience.
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- N50,000 Monthly.
How to Apply
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the Job Title as the subject of the email
13th November, 2021.
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