SIMS Nigeria Limited Job Recruitment Program for a Customer Service Representative 2022 – How to Apply

SIMS Nigeria Limited
SIMS Nigeria Limited

SIMS Nigeria Limited Job Recruitment Program for a Customer Service Representative 2022 – SIMS Nigeria Limited is recruiting suitable candidates to fill the position of a Customer Service Representative. Interested candidates should follow the descriptions below to apply.

SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

Job Title: Customer Service Representative

Locations: Lagos and Oyo
Employment Type: Full-time

Key Roles

  • Receive customers and address all issues concerning their faulty products.
  • Daily follow up on the engineers to confirm status of jobs.
  • Responsible for happy calls to customers and dealers.
  • Responsible for spare part request in line with job card details.
  • Responsible for job completion feedback to the customer.
  • Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
  • Forward all Job Card and faulty products to the service centre supervisor.
  • Preparation of defective parts failure report(Panel, PCB & Compressor )
  • Preparation of daily work report.

Minimum Qualifications

  • Candidates should possess a Bachelor’s Degree or equivalent.
  • Minimum of 2 years’ experience in a similar role.
  • Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline

  21st April, 2022.

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