SIMS Nigeria Limited Job Recruitment Program for a Customer Service Representative 2022 – SIMS Nigeria Limited is recruiting suitable candidates to fill the position of a Customer Service Representative. Interested candidates should follow the descriptions below to apply.
SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.
Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.
Job Title: Customer Service Representative
Locations: Lagos and Oyo
Employment Type: Full-time
Key Roles
- Receive customers and address all issues concerning their faulty products.
- Daily follow up on the engineers to confirm status of jobs.
- Responsible for happy calls to customers and dealers.
- Responsible for spare part request in line with job card details.
- Responsible for job completion feedback to the customer.
- Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
- Forward all Job Card and faulty products to the service centre supervisor.
- Preparation of defective parts failure report(Panel, PCB & Compressor )
- Preparation of daily work report.
Minimum Qualifications
- Candidates should possess a Bachelor’s Degree or equivalent.
- Minimum of 2 years’ experience in a similar role.
- Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline
21st April, 2022.
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