Interswitch Group Job Recruitment 2022/2023 – How to Apply

Interswitch Group is currently recruiting suitably qualified candidates to fill the vacant job positions in their company. Interested candidates should kindly follow the job application guidelines below to apply successfully.

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Client Account Management Executive

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Responsibilities

Relationship Management:

  • Manages communication with customers on upgrades, outages and issues
  • Obtains feedback from customers on service issues
  • Engages internal stakeholders to resolve customer issues in a timely manner
  • Carries out monthly service quality review sessions with key customers
  • Carries out quarterly service quality review sessions with Tier 2 customers
  • Monitor Service Experience for new products and services

Contract Management:

  • Manages payments, billing and receivables anniversaries
  • Liaises with Service Managers and Legal Team to Draft SLAs and contracts
  • Works with Service Managers and Legal Team to Review SLAs and contracts with customers
  • Works with Service Managers and Legal Team to Review SLAs and contracts with partners
  • Works with support teams to ensure that customers get adequate support and proper communication to drive satisfaction and usage
  • Manages current service offerings by ensuring SLAs are met by the operations team and support team or other teams
  • Ensures contracts are renewed as and when due

Continuous Service Improvement:

  • Identifies areas for service enhancements/service improvements
  • Analyses market trends so as to be able to provide input on product and service enhancements

Service Performance Review/ Analysis:

  • Conducts customer surveys
  • Provides insights on industry trends or initiatives from key customers
  • Regularly meets with our top 10 customers, to review service performance
  • Conducts service performance review with service managers and internal teams to assess SLA breaches
  • Provides feedback from customers to Service Managers

Reporting:

  • Generates reports on service quality and contract management.

Minimum Requirements

  • Candidates must have a Bachelor’s Degree in Computer Science or Social Sciences (Relevant Experience Supersedes this however)
  • Minimum of 5 years of experience in a similar function.

Interested and qualified candidates should: Click here to apply online

Job Title: Project Manager

Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing

Job Summary

  • To guide key projects within the assigned portfolio to a successful conclusion.

Job Responsibilities

  • Ensure projects within the portfolio are completed on time, on the scope and with a high degree of customer satisfaction
  • Accountable for maintaining good communication lines for project performance reports periodically, to support Line Business’ executive decision making
  • Collaborate with the business line to ensure that all projects in the assigned portfolio receive the required attention
  • Engage C-level stakeholders regularly to ensure that projects are properly prioritized
  • Work with the Business Partner from the Financial Management group to establish targets for the fiscal year
  • Work with the Value Realization team to ensure that projects are closed as at when due and ensure the realization of budgeted revenue
  • Manage the project portfolio of Line Business, by continuously reviewing, updating, and optimizing the portfolio to ensure alignment with evolving organizational strategy, goals, and objectives
  • Ensure adherence and compliance to organizational process and industry standards
  • Coordinate sprints, retrospective meetings and daily stand-ups
  • Coach team members in Agile frameworks
  • Facilitate internal communication and effective collaboration
  • Be the point of contact for external communications (eg from customers or stakeholders)
  • Work with product owners to handle backlogs and new requests
  • Resolve conflicts and remove impediments that occur
  • Help teams implement changes effectively
  • Ensure deliverables are up to quality standards at the end of each sprint
  • Help build a productive environment where team members ‘own’ the product and enjoy working on it
  • Advice proactively on projects that will require management intervention and provide feedback to the business team
  • Partake in Project process review and improvement
  • Coordinate elicitation exercises for Client solution requests with various SMEs and stakeholders
  • Prepare Business Requirements Documents or Statement of Work

Minimum Requirements

  • Candidates must have a Bachelor’s Degree in a relevant field
  • Having Professional qualifications such as APM, Prince2, and PMP would be added advantage
  • Minimum of 3 years of experience as a Project Manager/Scrum Master or in a similar role
  • Working knowledge of Agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions.

Interested and qualified candidates should: Click here to apply online

Application Closing Date
15th August, 2022.

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