FairMoney Nigeria Job Recruitment for Customer Support Manager 2022/2023

FairMoney Nigeria is recruiting suitably qualified candidates to fill the vacant job positions in their company. Interested candidates should kindly follow the job application guidelines below to apply successfully.

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Customer Support Manager

Location: Lagos, Nigeria
Job type: Full time
Department: Operations

Description

  • Supervise and coordinate the daily operations of the customer support team.
  • Produce timely reports of activities.
  • Escalate any downtime or service failure promptly.
  • Coach and train the agents on customer and interaction handling skills.
  • Manage the customer support teams, to ensure the services are up and running.
  • Through focused analysis and monitoring, provide insights to management on customer behavior and feedback.
  • Ensure CSAT and NPS ratings are improved.
  • Manage the customers’ feedback and provide valuable feedback and recommendations that will aid the business.
  • Be up to date with service delivery innovations and trends that will ensure CXD cost management and efficiency.
  • Manage and supervise the members of the department to maintain a positive work environment and a motivated team.

Qualifications and Requirements

  • Candidates must have a Bachelor’s Degree.
  • Having a Master’s Degree is an added advantage.
  • Minimum of 6 years of experience in Customer Services or Contact Centre roles.
  • Good Communication
  • Customer Engagement and Relationship Management.
  • Crisis Management
  • Time Management
  • Team leadership
  • Emotional Intelligence (Self-Control).

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Recruiter for 30 minutes.
  • Technical interview with one of the members of the Operations team for 30-45 minutes.
  • Culture fitment interview with the Hiring Manager for 45-60 minutes.

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