Airtel Nigeria Recruitment 2022/2023-How to Apply

Airtel Nigeria Recruitment 2022/2023- The Airtel Nigeria is recruiting candidates suitable to fill in the vacant positions. Interested candidates should follow the descriptions below to apply.

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Transmission Implementation Manager

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

  • The Implementation Manager will be responsible for the planning, execution, monitoring and closure of designated projects within Airtel Enterprise Business Unit.
  • This person will be interacting with our Partners very extensively. Effective planning and delivery of all enterprise solutions within the product portfolio is the essence of the role.

Key Roles

  • Plans and coordinates the delivery of new service activation requests from the sales pipeline through to service acceptance and billing.
  • Deliver Minimum of 40 new circuits per week and or quantities required to meet revenue targets set for the fiscal year.
  • Liaise with cross functional teams, to manage and coordinate implementation of agreed tasks within defined timelines.
  • Provides situational reports relating to progress of each assign project.
  • Maintains documentation of project related detail for effective tracking of designs for various customer solutions
  • Liaises with IP Team to ensure service activations are finalized and perform quality checks to assure first time customer service acceptance

IP Network/ MPLS Project Support:

  • Demonstrates good understanding of basic IP requirements
  • Produces and updates topology diagrams for newly delivered projects.
  • Ensures a timely delivery of projects
  • Engages in nominated IP related projects and supports the migration of key services to the MPLS backbone when required.

Process Optimisation and SLA Fulfilment:

  • Supports the 4 way reconciliation process to ensure accurate link count, billing accuracy and effective inventory management
  • Continuously works with cross functional stakeholders to evaluate business processes and instigate process improvements
  • Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
  • Ensures the process of solutions delivery is optimized from hardware dispatch through to installation, integration, testing and operational handover.
  • Keeps proper project records on all aspects of the project delivery.
  • Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA targets with the aim of meeting Key Performance Indices (KPIs).

Ensure Network Availability of 99.5% and <5% Error Rate on Rejected Delivered Links Due to Poor Project Delivery:

  • Contribute to achieving 99.5% availability by delivering new service requests/links with a minimum error rate and at acceptable sign off margins.
  • Supports the IP operations team in troubleshooting and fixing any new links which have been rejected by customers due to poor quality or error in delivery.

Minimum Qualifications

  • Candidate must possess a B.Eng. / B.Sc. / B.Tech. other first Degrees in relevant disciplines.
  • MBA will be an added advantage
  • PMP or Prince2 project management methodology will be an advantage.
  • CCNA also an advantage.
  • ITIL v3 also an advantage
  • At least 5 years post National Service work experience.
  • Must have experience in managing telecom projects, Business Development and Client relations.
  • Working knowledge of project management best practices
  • At least five (2) years’ experience in a project management role in Telecoms.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should: Click here to apply online

Job Title: Lead, E-Commerce and Partnerships – SmartCash PSB

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

  • The primary goal of the role is to develop the product strategies / roadmap that will drive significant growth products and for articulating the local market requirements for successful commercialization, focusing on increasing revenue.

Key Roles

  • Develop a new product through partnerships for co-creation of products & service/content and define clear user journey for consumers, payments flows and other enhancement to drive growth
  • Manage and nurture business relationships with key strategic partners, aggregators, and third-party developers
  • Lead the development and management of platform capabilities, managing the end to end product lifecycle including product design
  • Develop and documentation of business and functional requirements for training, project management, and on-going product development
  • Own key vertical/features/product strategy with development team to deliver the best overall products and Services (P&S)
  • Interface with technical platform OEMs and developers to help translate product requirements ensuring mutual understanding and minimizing time to market.
  • Prepare business plans for new proposed P&S, including future projections and feasibility.
  • Develop product roadmap and long-term vision where digital financial service is going. Develops and maintains relationships with all stakeholders.
  • Manage digital product development from the planning phase through deliverables coordination, execution, communication, and results tracking
  • Provide strategic guidance across digital products, programs and projects by Influencing and engage cross functional teams
  • Build the partnerships pipeline across various sectors to grow product portfolio
  • Collaborate with colleagues across functions to integrate products and service while expanding new opportunities by integrating with existing products and solutions.
  • Presenting pitches and said business plans to executive management.
  • Manage the strategic framework for partner / vendor/ enabler / joint venture integration with capabilities to sustain competitive advantage
  • Develop and manage offline and online direct and or indirect merchant/biller relationships
  • Manage the partner negotiation, contract agreement process, ensuring scope of work and terms / conditions are in our best interest as approve

Minimum Qualification

  • Bachelor’s Degree required, Advanced Degree or MBA preferred
  • Minimum of 6 years commercial experience
  • Demonstrable experience in product conceptualization, design and development
  • Experience in technology relating to banking and payments; particularly strong working knowledge and understanding of Digital Payments and Account to Account payments.

Competencies

  • A flexible, adaptable and innovative thinker
  • Successful track record engaging at senior levels in organization and with customers
  • Solid project planning and management capabilities
  • Process and/or workflow planning and design skills
  • Excellent communication (oral & written) skills
  • Knowledge and experience with project management tools and content management software
  • Knowledge and experience in digital product development
  • Provide direction and leadership for digital strategy, UX and design, digital quality assurance, product management, and product analytics.
  • Experience of working with Agile and design thinking principles is desirable.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should: Click here to apply online

Job Title: Core Banking Applications Manager – SmartCash PSB

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

  • The role of the job holder is to design, acquire, deploy, manage reliable and secure high performing core banking applications
  • The job holder will provide efficient application support framework and models that will continuously support the business functions in the bank and guarantee optimal services to internal and external customers.

Key Roles

  • Size the need for core banking based on infrastructure and business solutions inputs, capacity planning and testing as well as current performance levels.
  • Develop and maintain Core Banking application blueprint in collaboration with the governance, planning and EA Unit.
  • Provide recommendations on application development and acquisition decisions
  • Support core banking operations in a high-throughput production environment by proactively managing the performance, integrity, and security of the platform.
  • Work as a member of the technology team to assist in providing maximum availability and support of information technology systems ensuring that business needs are accurately achieved.
  • Ensure the availability, integrity, and security of the bank’s application portfolio and customer information.
  • Monitor service levels of solutions and platform; initiate activities to improve under-performing areas within the agreed SLA structure.
  • Deploy internally developed application and Core Banking patches/releases to branches within the defined SLAs.
  • Monitor service levels of Core Banking platform; initiate activities to improve under-performing areas within the agreed SLA structure.
  • Lead and develop team leaders and members to ensure a highly productive and positive work environment.
  • Mentor and coach to ensure skill growth, and challenging, appropriate career paths for each member of the team.
  • Ensure secure operations of channels and application portfolio.
  • Carry out any other oversight functions/special projects that may be assigned by the Head of IT.

Minimum Qualification

  • Candidate must possess a First Degree in relevant field Computer Science / Information Technology, Advanced Degree and relevant / MBA and industry certifications will be an added advantage.
  • 10 – 15 years professional ICT experience with a minimum of 10 years in a senior IT management role gained in a mature technology environment.
  • Knowledge of environments: Unix/Linux, Windows Server/XP/Vista, and Open systems.
  • Core Banking system technical and functional knowledge.
  • Enterprise application data and infrastructure architecture.
  • Relational Database modeling and management.
  • Project management of small to large full lifecycle projects.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should: Click here to apply online

Job Title: Lead, Wallet and Mobile Financial Services – SmartCash PSB

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

  • The role aims to provide service management and operational direction with particular focus on IT service management in co-operation with Smart Cash IT Partners.
  • Ensuring IT products give the expected value to customers and hence meet commercial objectives of the business.
  • The role holder will lead operations on wallet platform and all integrations with Smart Cash Partners and aim to ensure the best possible customer experience in line with the goals the business.

Key Roles

  • Ensure timely operations and maintenance work is carried out on hardware and systems.
  • Ensure that all system changes are managed in line with agreed change process to avoid outages caused by poor planning and execution.
  • Ensuring technology partners deliver all services in line with the agreed SLAs.
  • Validation Quality of Service reports shared by partners Partner engagement to obtain feedback on ways of continuously improve the service.
  • Regular Partner Governance.
  • Ensuring incidents are acknowledged to reporting party.
  • Ensuring prompt identification of the scope of incidents.
  • Ensure logging of incidents with correct severity.
  • Ensuring prompt resolution of incidents with SLA’s and escalation to relevant teams where necessary.
  • Prompt and clear updates to business partners on progress and resolution of incidents.
  • Root cause analysis and change management.
  • Monitor SR/Incidents on a daily basis & ensure closure as per SLA.
  • Maintain a sound relationship with business functions in order to ensure satisfaction in the use of IT systems, manage expectations.
  • Obtain feedback on product performance and persistent pain points for purpose of product improvement.
  • Prompt engagement customer service , Wallet platform Operation , Sales team teams during scheduled maintenance outages and incidents.
  • Regular business engagement & external partner engagement to improve operational efficiency.
  • Translation of business service requests into clear functional change requests to be implemented.
  • Bridging between business and technical teams.
  • Ensure optimal scheduling of changes to minimize downtime and comply with internal and external change regulations.
  • Ensure Operation handover from Project team.
  • Enforcement on of SmartCash Security Policy on existing applications and services.
  • Ensuring new vendors/partners applications adhere to SmartCash Security Policy /process before deployment to live the environment.
  • Ensuring SmartCash IT Operational policies are followed during day to day operations of all services, products and applications.
  • Follow SmartCash IT Governance processes in consequence management
  • Closure of points raised during IT audits.
  • VerifY that all new deployments have met all requirement s for deployment to live environment including UAT’s completed successfully, RA validation, security assessment, clear deployment and roll back plan etc
  • Engage portfolio release management on teething problems and resolution.
  • Demonstrated success in managing multiple services simultaneously
  • Proven ability to influence cross-functional teams without formal authority
  • Excellent communication, presentation and organizational skills
  • Successful background with stakeholder/partner management.

Minimum Qualification

  • Candidate must possess University Degree in Computer Science or other related disciplines.
  • A minimum of 7- 10 years with an addition of 3 years in team leadership role preferably within the Telecoms/Finance services industry.
  • Experience in databases, Linux, system integration, applications development and deployment is most desirable
  • Experience in service management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should: Click here to apply online

Job Title: Head, Internal Audit

Location: Lagos, Nigeria
Job type: Full-time
Level: Mid-Senior level

Job Purpose

  • The role is responsible for enhancing the overall state of internal control and governance standards in Smart Cash PSB.
  • The role aims to provide assurance to senior management and the Board and Audit Committee on compliance to laid down processes and mitigation of key risks.

Key Roles

  • Conduct periodic meetings with Functional Chiefs, COO, CEO and other stakeholders to address the key audit issues and monitor the implementation status of management’s action plans.
  • Review control mitigation plans of functions and ensure adequate and prioritized management attention on remediating known issues and preventing recurrences.
  • Ensure that audit issues are well understood by all levels of management and staff and that learning on fraud and control issues are shared amongst relevant stakeholders to prevent recurrences.
  • Ensure partners have established plans to drive the priorities of the internal audit activity, consistent with the organization’s objectives.
  • Implement a system of tracking key project activities that impact on delivery of the audit plan.
  • Implement a system of capturing and tracking audit issues per timelines agreed with respective functional heads/ chiefs, flagging and escalation of delays in implementation of improvement opportunities.
  • Conduct regular review of the audit work done by outsourced audit partners to validate quality of audit work and reporting.
  • Identify any necessary changes to the audit methodology and ensure implementation in a timely manner.
  • Ensure quantification of losses / impact arising from lack of / ineffective controls.
  • Provide continuous feedback to partner (internal audit service providers) on quality of audit work and deployment of resources.
  • Ensure training of partner staff in order that they are able to deliver the best quality
  • Provide proposals for improvement and support the implementation of changes.
  • Ensure there is a clear line of communication between the partner and Smart Cash PSB to facilitate issue resolution in an effective and timely manner.
  • Continuous communication with the teams during the period of the engagement.
  • Maintain a calendar for the board audit committee meetings.
  • Consolidate information for reporting to the board on a quarterly basis.
  • Co-ordinate receipt and dispatch of all necessary documentation and communication.
  • Ensure all levels of review prior to dispatch of board papers.
  • Flash reporting for significant issues noted in ongoing reviews.
  • Prepare all reports required for presentation to Smart Cash Senior Management.
  • Periodically report on implementation of improvement opportunities noted in reviews.
  • Ensure on-going dialogue with stakeholders and internally within the team to identify potential risks to ensure identification, assessment and development of mitigation plans for key risks.
  • Identify good business practices and ensure these are shared with management for implementation.
  • Drive programmes that promote risk and control awareness across the company.
  • Keep abreast of regional and international trends and identify new and emerging risks in the business and / or industry.
  • Provide guidance to other functions on risk management and compliance.
  • Continuous development of staff (including partner staff).
  • Ensure ongoing reassessment of skill sets required and supplement through recruitment or outsourcing.
  • Drive initiatives to address employee concerns (if any).
  • Ensure adequate progress on staff training & development, leveraging on resources from internal, as well as external service providers.

Minimum Qualification

  • Candidate must possess a First Degree or equivalent in any discipline.
  • Recognized professional Accounting certification such as ACCA, ACA, etc.
  • Minimum of 10 years’ experience in the financial management/accounting function, 5 of which must be in senior position within the audit function.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should: Click here to apply online

Note

  • Only shortlisted candidates will be contacted.
  • We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender.
  • All employment opportunities are decided on the basis of qualifications, merit and business needs.

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